Upside Talent’s technology delivers elite recruiting talent and innovative workforce solutions to companies. While our technology provides unique opportunities to businesses and recruiters (contractors), the success of every engagement is predicated on the behavior of the people involved.
Upside Talent’s Terms of Service specify the baseline legal guidelines of participating in the Upside Talent platform, and incorporate this Code of Conduct by reference, which is a document designed to ensure a shared standard for engagement through the platform and an alignment between Upside Talent and its users. In accordance with the Terms of Service, users who diverge from this Code may be barred from using Upside Talent either temporarily or permanently, depending on the seriousness of the breach. Upside Talent will update this policy regularly, though there may be unforeseen situations leading to account deactivation that are not listed in this policy.
Contractors using Upside Talent should expect correspondence to be delivered by clients professionally and in good faith. Similarly, Upside Talent’s clients should expect to engage with contractors producing high-quality work. Maintaining a high standard for platform engagement leads to better outcomes and more opportunities for clients and contractors to engage. In addition to potential account deactivation causes set forth in the Terms of Service, Upside Talent reserves the right to deactivate accounts according to the following quality guidelines:
If a user receives two or more ratings that are below 3 stars, their account may be temporarily suspended pending further review.
If Upside Talent receives one or more complaints about a user, Upside Talent may temporarily suspend the user’s account pending further review. These complaints need not be limited to the duration of a launched project.
For details on the review process, please see the Mediation Processes and Procedures section at the end of this document.
Projects sourced through Upside Talent must be set up, launched, and completed through the Upside Talent platform, in accordance with the Terms of Service and the disintermediation policy set forth therein.
Fraudulent activity undermines the trust on which Upside Talent is built. Upside Talent expects all users to adhere to the following guidelines and will permanently deactivate any account associated with fraudulent activity. Specifically:
All information on a user’s profile must be true and accurate. Users agree to provide Upside Talent with accurate and complete biographical information, including job status and employment history, and to promptly update that information as it changes. Upside Talent may verify information provided by or about a user. If requested, users must assist Upside Talent in this process.
Conractors bidding on projects must fully disclose the resources responsible for completing project work. Any change in resources must be disclosed to the client as soon as possible, even if there is no change in total project cost.
Clients posting projects must fully disclose context that is relevant and critical to an expert’s ability to successfully complete a project.
Project work must not include misrepresentation or fraudulent creation of data. The expert is required to disclose any sources used for project work upon request from the client or Upside Talent.
Upside Talent maintains a zero-tolerance policy regarding all forms of discrimination, harassment, or abuse. In particular, it is unacceptable to refuse to provide or accept services based on a person’s race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law.
All reports of inappropriate and/or discriminatory behavior are taken very seriously and will result in permanent loss of access to the Upside Talent platform. If you feel that you have been inappropriately targeted by another user, please reach out to email@example.com.
In the event a complaint or incident arises between users on the platform, Upside Talent has a team ready to assist in the resolution of these matters in a fair and timely manner. Upside Talent’s team will address reported complaints and incidents in the following way:
Initiate investigation, including individual conversations with all users involved in the complaint;
Review all project-related data and correspondence captured on the platform and gathered through conversations with involved parties;
Coordinate mediation between the users involved in the complaint or incident;
Make determination for appropriate mediation outcome(s), which may include user deactivation, partial payment, refund of funds exchanged, and/or project re-staffing;
Communicate determination to all involved parties via email; and
Promptly carry out mediation outcome actions.
Upside Talent expects all users of the platform to cooperate with any investigations or other activities by Upside Talent in furtherance of the above procedures. As an outcome of mediation, Upside Talent may terminate or suspend a user’s right to use the Upside Talent platform. Termination or suspension will be effective immediately.
If Upside Talent terminates or suspends a user’s Upside Talent account, the user is prohibited from creating a new account under their name, a fake or borrowed name, or the name of any third party, even if they are acting on behalf of the third party. In addition to terminating or suspending a user’s account, Upside Talent reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
If you have any questions about this Code of Conduct or Upside Talent’s user policies, please reach out to firstname.lastname@example.org.